
COMPANY CASE STUDY
GUY’S & ST THOMAS’ NHS FOUNDATION TRUST
Guy’s & St Thomas’ NHS Foundation Trust required an effective parking enforcement solution to maintain safe, accessible, and well managed hospital sites. Persistent issues with unauthorised parking were disrupting daily operations, particularly for emergency services, patients, and staff. The Trust partnered with National Parking Control to introduce a tailored parking management strategy that balanced enforcement with empathy and operational awareness.

Their team has been incredibly accommodating, demonstrating a fair and compassionate approach by making exceptions when necessary, particularly in support of our patients and staff. The onsite wardens are not only professional but also go above and beyond to assist people in need, ensuring a smooth and safe parking experience for everyone.
We truly appreciate NPC’s commitment to providing a reliable and responsive service, and we highly recommend them to any organisation seeking effective parking control solutions.
Guy’s & St Thomas’ Representative
CHALLENGES
The Trust faced several complex parking related challenges:
- Unauthorised Vehicle Access: Key areas such as ambulance bays, drop off areas, and staff parking spaces were frequently blocked.
- Operational Disruption: Unauthorised parking created bottlenecks, delaying critical care and causing stress for patients and staff.
- Sensitive Environment: Traditional enforcement methods risked clashing with the emotional and urgent nature of a hospital setting
SOLUTIONS
To address these challenges, NPC implemented a flexible and respectful enforcement approach:
- Tailored Enforcement strategy: Developed through site surveys to suit the unique layout and pressures of each hospital site.
- Professional Wardens: Provided support and guidance to staff, patients, and visitors, ensuring a positive and helpful presence.
- Comprehensive Compliance: Clear signage and modern enforcement tools streamlined regulation with minimal manual oversight.
BENEFITS
NPC’s services delivered immediate and ongoing improvements:
- Restored Access: Parking availability improved for patients, staff, and emergency services.
- Improved User Experience: NPC’s wardens offered respectful, supportive interactions with staff and visitors.
- Increased Operational Efficiency: Fewer parking complaints freed up administrative teams to focus on healthcare.
- Responsive Partnership: Fast, streamlined communication ensured consistent performance and trust.
